Terms and Conditions
1. Introduction
Welcome to DutyFreeForge! These Terms and Conditions govern the use of our services, programs, and offerings in the field of Canadian tax-free shopping services and duty-free development. By engaging our shopping services or entering into a client relationship, you agree to these terms and commit to fully complying with them under Canadian law.
2. Service Eligibility
2.1. Client Status – Our shopping services are designed for qualified travelers, tax-free seekers, and strategic entities in Canada seeking specialized duty-free development and shopping support. When engaging our services, we request information about your shopping goals, tax-free requirements, and specific growth needs to help appropriate service provision under Canadian strategic law.
2.2. Representation – Participation in our tax-free development services requires prior consultation and formal engagement agreement by DutyFreeForge. You are obligated to provide accurate and current information regarding your shopping matters in accordance with Canadian strategic standards.
2.3. Professional Guidelines – We expect professional conduct and compliance with all Canadian strategic and regulatory requirements. Any form of misrepresentation, fraudulent activity, or unethical behavior may result in termination of shopping services.
2.4. Confidentiality – Clients commit to maintaining confidentiality regarding sensitive shopping matters and information shared during the course of our professional relationship under Canadian strategic privacy rules.
3. Service Engagement and Payment
3.1. Service Engagement – Shopping service agreements can be made via our website, by phone, or in person at our Canadian offices and are binding after our written confirmation and signed shopping agreement.
3.2. Payment Terms – Shopping service fees are due within 14 days of invoicing and are payable in CAD. We accept bank transfers through Canadian banking institutions, major credit cards, and certified payments.
3.3. Family Engagements – For shopping services engaged by Canadian families for their tax-free development, separate payment terms may be agreed, which are specified in the respective shopping service agreement.
3.4. Cancellation Policy – For cancellations up to 14 days before scheduled shopping services, 25% of the shopping fee will be retained; for cancellations up to 7 days before, 50%. For later cancellations, the full shopping fee will be charged subject to work completed, in accordance with Canadian strategic practice standards.
4. Service Design and Changes
4.1. Shopping Service Planning and Implementation –
- DutyFreeForge reserves the right to modify service offerings, schedules, and assigned strategic practitioners across our Canadian offices.
- In case of scheduling conflicts or shopping priorities, services may be rescheduled or reassigned within our Canadian shopping network.
- Service changes will be communicated to clients as early as possible.
4.2. Shopping Documents – All shopping documents, tax-free templates, and professional resources are the intellectual property of DutyFreeForge or our Canadian shopping partners. The materials may not be reproduced, distributed, or used for commercial purposes without written permission under Canadian intellectual property law.
5. Specialized Services
5.1. Registration – For our Premium Shopping and specialized Canadian tax-free shopping services, separate engagement conditions apply, which are communicated before service commencement and are binding under Canadian contract law.
5.2. Cancellation Conditions – Cancellations for these comprehensive shopping service packages must be made at least 21 days in advance to receive a partial refund. For later cancellations, 75% of the shopping fee will be retained in accordance with Canadian strategic practice standards.
5.3. Client Selection – For certain specialized shopping services, we reserve the right to select clients based on criteria such as shopping level, growth goals, and tax-free capacity to help optimal shopping outcomes within the Canadian strategic framework.
6. Disclaimer and Warranty
6.1. Liability – DutyFreeForge is only liable in cases of professional negligence or misconduct on the part of our shopping team under Canadian professional liability standards. We assume no liability for the shopping decisions made by clients based on our tax-free advice.
6.2. Professional Responsibility – Clients are responsible for the implementation of shopping advice and compliance with regulatory requirements in their tax-free activities. The application of shopping counsel is at their own discretion and takes into account their specific shopping circumstances and strategic tolerance under Canadian law.
7. Facilities and Property
7.1. Use of Facilities – Office facilities and equipment at our Canadian locations must be treated with care and respect. Clients are liable for any willful damage to our shopping offices or equipment in Toronto, Vancouver, or Montreal.
7.2. Valuables – We assume no liability for personal items and valuables left in our Canadian shopping facilities. Secure storage options are available for sensitive documents at all our Canadian offices.
8. Data Privacy
8.1. Data Processing – The processing of personal and shopping data is in accordance with our separate Privacy Policy and client confidentiality requirements under Canadian data protection law, which are considered essential parts of these Terms and Conditions and should be read carefully.
8.2. Photo and Video Material – At selected shopping events and professional seminars, photo and video material may be created for documentation and marketing purposes. Clients can object to the use of their image at any time in accordance with Canadian privacy rights.
9. Refund Policy
9.1. Service Satisfaction – DutyFreeForge is committed to providing exceptional tax-free development and professional services under Canadian strategic standards. If you are not satisfied with our shopping services or development quality, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and may offer appropriate compensation, such as partial refunds or additional shopping consultation at no cost.
9.2. Service Cancellation by DutyFreeForge – In the event that we must cancel or withdraw from tax-free development due to conflicts of interest or professional obligations under Canadian strategic ethics, we will provide a full refund of unused shopping fees or assist in transitioning development to qualified Canadian strategic practitioners. We will make every effort to notify you of any development changes as early as possible.
9.3. Refund Processing – All approved refunds will be processed within 14 business days and returned to the original payment method in CAD. Refunds are subject to our cancellation policy terms outlined in section 3.4 and may be prorated based on shopping services already provided and work completed.
9.4. Exceptional Circumstances – In cases of force majeure, changes in Canadian law affecting service delivery, or other exceptional circumstances beyond our control, refunds will be handled on a case-by-case basis in accordance with Canadian commercial law and professional strategic standards.
9.5. Dispute Resolution – Any disputes regarding refunds will be resolved through mediation under Canadian law before potential litigation. Clients have the right to lodge complaints with the Canadian Privacy Commissioner regarding professional conduct matters.
10. Final Provisions
10.1. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid under Canadian law, the validity of the remaining provisions remains unaffected.
10.2. Applicable Law – These Terms and Conditions are subject to Canadian law and the regulations of the Canadian Privacy Commissioner. The place of jurisdiction for all disputes is Toronto, Ontario, to the extent legally permissible under Canadian civil procedure law.
10.3. Language – These Terms and Conditions are provided in English for international clients. In case of legal disputes, the English version shall prevail as required by Canadian legal procedure.
10.4. Updates – DutyFreeForge reserves the right to update these Terms and Conditions as required by changes in Canadian law or professional regulations. Clients will be notified of significant changes via email or through notices posted at our Canadian offices.